We offer free shipping on all orders and a 30-day return policy.
All orders are shipped from our warehouse within 2 to 5 business days of you placing the order. Most items will arrive in about 2-3 weeks or 7-15 business days unless stated otherwise.
View our Shipping & Returns FAQ for more detail.
Route is a package protection solution that helps cover your order in the event it gets lost, stolen, or damaged while in transit. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim? File here
All of our products are Machine & spot clean washable. We recommend:
- Use cold water
- Gently cycle
- Air dry
- Do not use any harsh chemicals (like bleach)
- Mild liquid detergent
- When possible wash on its own and avoid washing together with items that have Velcro, or Jean, and bottoms that could harm the fabric.
All items come with a 30-day satisfaction guarantee
If item is defective, damaged, or if you received the wrong item, contact us immediately. We will check the issue and make it right.